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Case Study: Allied Waste | Accounts Payable Process Analysis
Implementation: PayStream’s Payment Process Analysis™
Industry: Waste Management
Company size: $5 billion, ranked 308 in the Fortune 500
Self-service access to invoice information reduces invoice disputes; call center inquires, and reprints – all while increasing client satisfaction.
The problem
- Automate delivery of four million monthly bills
- Introduce self-service into invoice presentment and payment process
- Increase customer satisfaction
- Free working capital
- Reduce Days Sales Outstanding (DSO)
The solution
- Conduct an automation assessment of accounts receivable process
- Document organizational metrics vs. industry standards
- Employ PayStream’s methodology and benchmarking data
- Exploit PayStream’s library of best practices across the industries
- Apply PayStream’s Payment Process Analysis
The benefits
- Streamline vendor vetting process and timeline
- Slash Days Sales Outstanding (DSO)
- Improve financial flexibility with released working capital
- Enhance customer satisfaction with a Web-based environment
- Reduce A/R workload through self-service presentment and payables process
Creating a Self-Service Environment through Automation:
Enhancing Customer Satisfaction while Reducing Days Sales Outstanding
PayStream was retained by a $5 billion (# 308 in the Fortune 500) company, the second-largest waste management firm in the United States to design, select and implement an e-Billing program. Allied Waste was in the difficult position of needing a billing system that could handle four million monthly bills for both business and consumer accounts.
Allied Waste, the waste management giant, wanted to give its clients the ability to receive and pay invoices online. Allied has a complex order management and invoicing process.
Many of their customers are serviced by local branch offices, with the invoices being delivered by centrally billed payment centers. Because many different types of individuals (corporate contract buyers, regional office managers, consumers and accounts payable managers), typically interact with the companies in the Allied umbrella, the need for invoice information by multiple users is strong. Managers in Allied’s accounts receivables area determined they could leverage the power of an online presentment and payment tool to deliver online invoice and payment information. Bill presentment and payment technology promised to get them closer to a customer self-service environment and reduce their Days Sales Outstanding (DSO).
To understand the systems specifications, PayStream conducted a survey of their billing systems, procedures and client needs. PayStream’s Payment Process AnalysisTM determined the optimal automated billing application needs for their business and developed a comprehensive specification document. In order to accelerate the selection process, PayStream reviewed, investigated, and analyzed over 14 electronic billing providers who were invited on site to present their services and value proposition.
Allied’s value proposition: Improved self-service access to invoice information will reduce invoice disputes, call center inquires, and reprints – all while increasing client satisfaction. Over time, Allied Waste hopes to attract more companies to pay online and achieve a fully functional customer self-service environment.
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